1. We do not accept refunds
Vexoris does not offer refunds, credits, or chargebacks for JSD Pro or any other paid service on jsd.vexoris.dev. Once a payment is completed, it is final.
This includes, without limitation, monthly and yearly Pro subscriptions, extra server seats, and any future paid add-ons. Unused time remaining on a billing period is not refunded if you cancel, remove the bot, lose Discord permissions, or stop using JSD.
2. Digital service
JSD is a digital product. Pro features are made available immediately after a successful payment. By completing checkout you confirm that you are purchasing access to software and online tools, not a physical good, and that you do not expect a refund after access is granted.
3. Reasons we still do not refund
Refunds are not issued because you:
- Changed your mind after purchase
- Chose the wrong billing interval or the wrong Discord server
- Removed the bot, left a guild, or lost administrator access
- Did not use Pro features during the paid period
- Disagreed with a moderation outcome in your community
- Experienced a Discord outage or a third-party interruption outside our control
4. Cancellation
You may stop using JSD or decline to renew at any time. Cancellation prevents future charges. It does not entitle you to a refund or a pro-rata credit for the current paid period. Free Discord detention continues subject to our Terms of Service.
5. Chargebacks
Filing a chargeback or payment dispute for a valid JSD charge is a policy violation. We may suspend Pro entitlements, revoke web access, and refuse future service if a payment is reversed after you received access.
6. Required by law
If a statute in your jurisdiction requires a refund in a specific situation, we will honor that obligation and nothing else. That is the only exception to this Policy.
7. Contact
Billing questions: contact Vexoris via the support channels listed on jsd.vexoris.dev. Related documents: Terms of Service · Pricing.
This Policy is a product policy document and may be refined with legal counsel for your jurisdiction.